Privacy Policy

Your privacy is important to us at Tap4Ticket. Any personal data submitted is kept private and used only to provide our services, improve user experience, and assist with upcoming marketing initiatives. Your information is only accessible by authorised Tap4Ticket staff. Your information won't be disclosed to outside parties unless it's required to provide goods or services, perform credit or security checks, encourage consumer research or analytics, fulfil your legal duties, or collaborate with lawyers, auditors, regulators, or authorised marketing firms.

Your Agreement

Unless you specifically consent, Tap4Ticket will never sell your personal information, including your name, address, email address, or payment information, to outside parties (except for partners connected through our website).

Marketing and Communication

We may occasionally get in touch with you by phone, email, or mail on new products, specials, and updates if you made a purchase with Tap4Ticket. When enrolling, you can choose to receive communications from us and specific partners.

Cookies

Cookies are tiny data files that are kept on your device. Cookies may store your email address if you sign up for Tap4Ticket so you can access it later. Cookies can be restricted or blocked by changing your browser's settings.

Information Disclosure

We might give your information to any Tap4Ticket subsidiaries or groups and legal authorities when they must abide by the law.

Links to External Websites

Tap4Ticket might provide links to other websites. Each has its own privacy policy, and we have no control over their data practices or content. Before providing your information, please read their policies.

Verifying Your Information

You can get in touch with us using the email address provided here to confirm your personal information. We may ask for identification verification, such as your password and registered email address, for security purposes. Using browser password-saving tools on shared machines is strongly discouraged.

Policy For Service Cancellation

Period of Cancellation

Clients are not penalised if they cancel their service reservation within 24 hours of making the reservation.
Cancellation Fees: 20% of the total service cost will be charged for cancellations made after 24 hours from the time of booking.

Eligibility for Refunds

Only cancellations made within the allotted 24 hours will be eligible for refunds.
Refunds will be applied to the original payment method within five to seven business days.

Purchases That Are Not Refundable

All purchases of tickets and reservations are completely non-refundable and non-deferrable.

Procedure for Cancellation

Customers must contact our support team at admin@tap4ticket.com in order to cancel a reservation.

Modifications to the Reservation

At least 48 hours prior to the scheduled service, requests to modify reservation dates or times must be made.
Availability determines approval. Any modifications made after this period may incur additional fees.

Refund And Cancellation Policy

1. Postponement or cancellation of an event

The organiser, venue owner, or their designated PR team will send out an official postponement or cancellation notice (collectively, "notices") via Tap4Ticket or other pertinent media platforms if an event is cancelled or postponed. As permitted by an earlier signed agreement, Tap4Ticket will only process refunds from the money received from the organiser. Only the ticket price will be refunded; processing fees and SST will not be covered. Based on the funds held and the amount paid by the ticket buyer, refunds will be computed on a pro-rated basis (referred to as the "Pro-rated Amount"). Under no circumstances will Tap4Ticket be liable for any refunds that exceed this prorated amount.

2. Payment Obligation of the Organizer

If the organiser has not supplied the necessary refund funds in advance, Tap4Ticket is not liable and is not compelled to pay refunds.

3. Guidelines for Requesting Refunds

The proper refund process, including the deadline and how to file a refund request, will be explicitly stated in all notices.

4. Compliance with Refund Timeframes

After the stated refund period, requests for refunds will not be fulfilled. After this time, Tap4Ticket will have complete control over any monies that remain unclaimed.

5. Method of Refund (Event Cancellation)

All purchased tickets will only be reimbursed via online bank transfer in the event of an event cancellation. Along with any other necessary supporting documentation, ticket purchasers must provide a photocopy of their passport or NRIC. (Refunds will come after Clause #1.)

6. Non-Refundable Fees

The following items are not refundable at all:
- Processing Charge(s)
- The SST
- courier fees (if applicable)

Contact Us

We encourage comments, enquiries, and even complaints. Your suggestions enable us to enhance our offerings. If you have any questions or want to prevent us from processing your information, please contact Tap4Ticket at any time.